llv18 Privacy Policy

Information We Collect

llv18 collects different types of information at various stages of our relationship with you. This information is collected in two main ways — (a) information you provide directly, and (b) information collected automatically.

Information You Provide Directly:

• Your name, date of birth, and contact address at the time of registration
• Email address and mobile number (for verification purposes)
• National ID or passport details for identity verification
• Payment method details during financial transactions (bKash, Nagad, Rocket, Upay, bank account)
• Messages and complaint details you send to our customer support

Information Collected Automatically:

• IP address, browser type, and operating system
• Session information collected through cookies and similar tracking technologies
• Which pages of the website were visited and how long was spent on them
• Gaming activity logs — bet amounts, win/loss history, and session duration

Purpose of Using Your Information

We use the information we collect only for the following legitimate purposes:

• Creating and managing your account and verifying your identity
• Processing deposits and withdrawals
• Providing gaming services and offering technical support
• Completing security checks to prevent financial fraud and money laundering
• Identifying and preventing problematic gaming behavior in line with responsible gaming policy
• Creating a personalized gaming experience based on your preferences
• Informing you about relevant promotional offers and bonuses (with your consent)
• Improving the quality of our services and resolving technical issues
• Meeting legal obligations and ensuring compliance with regulatory bodies

Sharing Information with Third Parties

llv18 does not sell your personal information or transfer it to third parties for commercial purposes. However, in specific circumstances, information may be shared with the following parties:

• Payment Processors: To complete transactions with financial service providers including bKash, Nagad, Rocket, and Upay
• Game Software Providers: To manage gaming activity with game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe
• Technical Service Providers: For website hosting, data storage, and security software operations
• Law Enforcement Agencies: In response to court orders, legal proceedings, or lawful government requests
• Fraud Prevention Services: To protect account security and financial integrity

Only the minimum necessary information is shared with the parties listed above, and they are contractually bound to uphold our privacy standards.

Data Retention Period

We retain your personal information only for as long as it is necessary to fulfill the relevant purpose or as required to meet legal obligations. The general policy is as follows:

• Active account data: For the full duration the account remains active
• Financial transaction records: A minimum of five years in accordance with regulatory requirements
• Identity verification documents: For the required legal period even after account closure
• Customer support communication records: At least two years from the date the matter was resolved
• Cookie and session data: For the period determined by the type of cookie

After an account is closed, we endeavor to delete your personal information as soon as possible, though some information may be retained for a set period to meet legal obligations.

Data Security Measures

llv18 uses industry-leading security technology to keep your personal and financial information safe:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL technology
• Data Encryption: Stored sensitive information is kept secure using modern encryption methods
• Two-Factor Authentication: An additional layer of security is provided for account access
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities in our systems
• Trained Staff: Our team members receive regular training on data protection and a minimum-access policy is followed
• Firewall and Intrusion Detection: Advanced technical safeguards to prevent unauthorized access

While we make every effort to keep your information secure, no method of transmitting information over the internet is completely risk-free. Please notify us of any security concerns.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for the core functionality of the website — maintaining login sessions and verifying security
• Performance Cookies: Used to analyze and improve site performance
• Preference Cookies: To remember your language selection and other preferences

You can control cookies by changing your browser settings, however disabling cookies may cause some services to not function properly.

Your Rights Regarding Your Information

You have the following rights concerning your personal information:

• Right to Access: The right to know what information we hold about you and to receive a copy of it
• Right to Rectification: The right to request correction of any inaccuracies in your information
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may be limited where legal obligations apply)
• Right to Restrict Processing: The right to request that processing of your information be restricted for specific reasons
• Right to Opt Out of Marketing: The right to opt out of promotional communications at any time
• Right to Data Portability: The right to request your provided information in an easily accessible format

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

Privacy Protection for Minors

llv18 services are intended solely for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age verification methods are used at the time of registration.

If we become aware that a minor is using our services or has provided information, we will immediately close that account and delete the information collected. If you are aware of a minor using this platform, please notify us at [email protected].

Responsible Gaming and Use of Information

We use your gaming activity data to support responsible gaming policy. This includes:

• Identifying patterns of problematic gaming behavior and taking preventive action
• Enforcing self-imposed limits (bet limits, loss limits, time limits) you have set for yourself
• Processing and enforcing self-exclusion requests
• Providing guidance on responsible gaming information and support services

To learn more about responsible gaming, visit our Responsible Gaming page.

Third-Party Websites and Links

If our website contains links to third-party websites and you follow those links, the privacy policies of those external sites are outside our control. We are not responsible for the privacy practices of third-party websites. We therefore recommend reading the privacy policy of the relevant site before leaving ours.

Changes and Updates to This Policy

llv18 reserves the right to update or change this Privacy Policy at any time. Whenever significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed
• For important changes, a notification may be sent to your registered email address
• A notification about the changes may be shown when you log in to the website

Continued use of our services after changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Applicable Law and Jurisdiction

This Privacy Policy is governed by and shall be interpreted in accordance with applicable laws and regulations. Any disputes or claims relating to this policy will be resolved in accordance with the relevant legal framework and the dispute resolution procedures set out in our Terms and Conditions.

We always place the highest importance on user privacy and are committed to continuously improving the quality and security of our services. llv18 is firmly committed to maintaining a safe and fair gaming environment.